Returns & Exchanges

At Lorex, we stand behind the quality of our security systems and offer a 30-day money-back guarantee to ensure your complete peace of mind. If you are not entirely satisfied with your purchase, we provide a streamlined return process for all eligible hardware.

Return Process

• 1.
  Initiate Your Request

  Log into your Lorex account and visit the 'Order History' section to select the items you wish to return and generate a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the products in their original manufacturer packaging, including all cables, mounts, and manuals to ensure a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return box, ensuring any previous shipping labels are removed.

• 4.
  Verification and Refund

  Once our technicians receive and inspect your return for functionality and completeness, your refund will be processed to your original payment method within 7-10 business days.