Frequently Asked Questions
Everything you need to know about our premium security solutions and services.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Do your security cameras come with a warranty?
Yes, all Lorex products include a standard one-year manufacturer warranty that covers hardware defects and technical malfunctions under normal use.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund, minus shipping costs.
Are your security systems compatible with smart home devices?
Many of our latest security systems are compatible with popular smart home platforms, including Amazon Alexa and Google Assistant, for voice control and integration.
Do I need a subscription to use my Lorex cameras?
Unlike many competitors, Lorex systems are designed to operate without mandatory monthly subscription fees, utilizing local storage options like NVRs and microSD cards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm for qualifying purchases.